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Update to the employee email
 

Automated at account creation to the Associate:

From: Central Service Desk csd-support@troon.com

Date: [Date] Time:[Time]

Subject: Your Troon Technology Services (TTS) Account Activation

 

Hello [first name][last name],

You have been granted access to My Apps and related services through Troon Technology Support (TTS) to support your productivity and success during your time with Troon.

You can access your services in Microsoft My Apps by using the link below, or copying and pasting the URL into your browser.

URL: https://apps.troon.com/

User Name: 12345678Doe@troon.io

Temporary Password: pwd-12145678

Your My Apps account includes access to UKG Pro, which includes Troon's Human Resources, Benefits Administration, Workforce Management, and Payroll services, as well as Troon’s Customer Service desk portal.

Once you receive this email please log in and set up your credentials for the first time to ensure continuing access.  The process is simple:

  1. Open a web browser and navigate to the following URL:  https://apps.troon.com/
  2. Follow the step by step process to sign in with the user name and temporary password provided above
  3. Update your password to your new secure password (be sure to save it in a secure location)
  4. Once you are logged into My Apps page you can access UKG and other Troon resources using the same password.

     

For details step by step process of logging into your account for the first time please watch this video [link to Courteney’s vid], or download this document [Link to my new document].

If you are using the UKG App, after you have completed the steps above to set up your account you should update your app to use the SSO option:

  1. Launch the UKG App on your device
  2. Select “Sign in with Password”
  3. Select “Sign in with SSO”
  4. Follow the steps and use your troon.io user name and new credentials to log into UKG app via SSO
 

If you facility is using QTS to clock in please see your supervisor for instructions when clocking in the first time once your troon.io account is enabled.

If you have any questions or need assistance, please contact your supervisor or reach out directly to our support team at 1-800-TROON50 and follow the phone tree instructions to get support.

 

Sincerely,

 

Troon Technology Services

 

Please do not reply to this email, as it is from an unmonitored account. For assistance, kindly use one of the support methods listed above.

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